Customer Service Professional – Dutch Speaking
Make the best choice for our clients, our organization and your profession.
Each one of our Customer Service Professionals speaks to the American Express Brand. In this all inclusive part, you will do as such while working in a high performing group overhauling different business capacities for The Netherlands showcase.
You will look after Card Members and Merchants, and you will manage demands, for example, address, bank and name changes, credit adjust discounts, Membership Rewards focuses enquiries, and setting up extra Merchant branches. Guaranteeing the most noteworthy standard of value, client administration and relationship mind are the core of your work, regardless of whether you are managing an inward or outer client.
You will be multi-gifted crosswise over groups and capacities, and obligations will differ day by day, subject to the assets and volumes of work in each capacity. We are in this manner searching for an adaptable cooperative person with a can-do disposition and a development attitude, to supplement and reinforce our multi-national, multi-social and exceedingly drew in group of experts.
- Handling cases set up by different offices inside the required time spans, and exploring issues raised by customers or partners through email, telephone or different stations
- Conveying the case status adequately and auspicious to all gatherings included while driving high consumer loyalty
- Playing out all required consistence and procedural checks preceding actioning cases
- Offering an explanation to all enquiries and pursuing missing data to guarantee cases are accurately actioned inside significant time periods
- Familiar Dutch aptitudes both verbal and in composing are basic
- Fabricates and use connections inside and crosswise over groups
- Imparts successfully and centers around the client and customer
- Communitarian, functioning admirably both at group and individual level
- Positive, “can-do” state of mind, proactive, and with a drive to be a specialist in each procedure
- Demonstrated capacity to adjust various requests in the meantime in a bustling situation, organizing accurately, while keeping to time allotments
- Demonstrated capacity to drive comes about on group and individual level: efficiency, quality and case time determination
- Eagerness to go up against extra duties and take in extra procedures
Hours per week40