Each one of our Credit Specialists speak to the American Express brand. They consider work important in light of the fact that they are something other than a voice on the telephone, they’re issue solvers and relationship developers. The general population you will work with, and the Card Members you will watch over, esteem your energy and one of a kind identity as much as we do. American Express is a worldwide administration organization, furnishing Card Members with excellent access to items and encounters that improve lives and assemble business achievement.
Our Credit division means to strike the correct harmony between empowering spend and taking activities to recoup adjusts, avert misrepresentation and breaking point introduction for American Express. In the German/Austrian Past Due group, you will be in charge of overseeing first contact determination with Card Members who are either late or have had a rejected direct charge installment. These Card Members require re-instruction on the effect generally or rejected installments.
You will show uncommon transaction abilities for the accumulation of late installments to evade potential misfortunes to the organization, settling and forestalling future event. You will be a piece of a group that conveys world class comes about, both for Card Members and the business.
In your part you will:
- Consult for the accumulation of past due installments;
- Secure the reimbursement of due and late supports;
- Set up reimbursement designs that adjust the client’s capacity to reimburse and continuous record administration;
- Maintain the American Express brand picture and client devotion through remarkable client benefit;
- Work to the most astounding measures with an adjusted conveyance of both extraordinary client experience and investor esteem.
- For this part, related knowledge in call focuses or credit situations isn’t essential.
- All the more significantly, you should be:
- A familiar German speaker;
- A great communicator with extraordinary relational abilities;
- Very confident with a proficient phone way;
- Certain stepping up and making careful decisions;
- Ready to utilize transaction and relationship administration aptitudes to give win-win results;
- Exceedingly self-roused, comes about arranged and positive;
- A cooperative person;
- First rate and expert;
- Enthusiastic about American Express and client benefit.
Hours per week40